Terms of Service

By creating an account, booking a service, or using any QuickFix Service Mechanics platform (“QuickFix, ” “we,” “us”), you agree to these Terms of Service and to our Privacy Policy.

QuickFix is a mobile auto-repair platform connecting customers with vetted mobile mechanics for at-home and on-site vehicle maintenance. Customers book services, mechanics travel to the customer's vehicle, and payment is processed through our platform via Stripe.

You must be at least 18 years old and have the legal authority to enter into a contract on behalf of yourself or your business.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@quickfixservicemechanics.com if you suspect unauthorized access.

Service prices, parts costs, labor rates, and applicable taxes are shown at the booking quote step. You authorize the displayed total to be captured upon service completion. Refunds are issued per the Refund & Dispute Policy below.

Service completion and deemed approval. When your mechanic finishes the work, we send a completion notice to your account (push notification, in-app message, and/or SMS) asking you to review and sign off. If you do not respond within three (3) hoursof that notice, the service is deemed accepted and the authorized payment is captured automatically. Deemed acceptance does not waive your rights under the Refund & Dispute Policy below — you may still open a dispute from the booking page after completion.

Tips offered to mechanics post-service are optional and routed directly to the mechanic via Stripe Connect.

You may cancel a scheduled booking up to 2 hours before the scheduled start time at no charge by visiting /me/bookings or by contacting support@quickfixservicemechanics.com. Free cancellation ends 2 hours before your appointment: cancellations inside that window incur a $25 late-cancellation fee, and a no-show (our mechanic arrives and cannot reach you or access the vehicle) incurs a $45 no-show fee. Fees are collected from the card authorization placed at booking and the remainder of the hold is released; bookings with no card hold (for example, invoice-billed fleet bookings) are never charged a cancellation fee.

Mechanics may identify additional issues during a service and provide a written, photo-backed inspection report. You are under no obligation to authorize follow-up work. Inspection findings are informational and are based on the mechanic's observations at the time of service.

If you're unsatisfied with a service, file a dispute at /me/disputeswithin 30 days. Our team reviews disputes against the mechanic's photo and inspection record. Outcomes range from full refund to partial credit. Decisions are final but you retain all rights under applicable consumer-protection laws.

Transactional emails (booking confirmations, receipts, inspection reports) are sent for every active booking. Optional marketing emails can be unsubscribed via the link in any marketing message.

You agree not to: use the platform for fraud or illegal activity, attempt to access another customer's account, scrape or interfere with the service, or harass our mechanics or staff. We may suspend or terminate accounts that violate these terms.

The platform is provided “as is.” We make no warranty that the service will be uninterrupted or error-free. Mechanics are independent contractors; while we vet and rate them, you retain final judgment on whether to authorize any work.

To the fullest extent permitted by law, QuickFix's liability for any claim arising from these Terms or your use of the platform is limited to the amount you paid us in the 12 months preceding the claim.

We may revise these Terms from time to time. Material changes are communicated by email and an in-product notice. Your continued use of the platform after a change constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-laws principles. Disputes are resolved in the state or federal courts located in Wayne County, Michigan.

The QuickFix referral program (“Give $15, get $15”) lets customers share a personal referral link or code. When a new customer signs up through that link and completes their first booking, the referred customer receives a $15 discount on that first booking and the referring customer receives $15 in QuickFix account credit.

Credit, not cash.Referral credit has no cash value, cannot be transferred, sold, or redeemed for cash, and can only be applied toward future QuickFix bookings. Referral rewards are issued only after the referred customer's first service is completed and paid; if that payment is later refunded, the associated reward may be reversed.

Limits and abuse. Referral rewards are capped at 10 per account. QuickFix may withhold, void, or reverse rewards that result from self-referrals, duplicate or fabricated accounts, coupon-stacking, or any other activity we reasonably determine to be fraudulent or abusive. Referral discounts cannot be combined with other promo codes.

Changes. QuickFix may modify, suspend, or end the referral program at any time. Credit already issued remains usable unless it was obtained through abuse.

Questions about these Terms:
support@quickfixservicemechanics.com