Terms of Service

By creating an account, booking a service, or using any QuickFix Service Mechanics platform (“QuickFix, ” “we,” “us”), you agree to these Terms of Service and to our Privacy Policy.

QuickFix is a mobile auto-repair platform connecting customers with vetted mobile mechanics for at-home and on-site vehicle maintenance. Customers book services, mechanics travel to the customer's vehicle, and payment is processed through our platform via Stripe.

You must be at least 18 years old and have the legal authority to enter into a contract on behalf of yourself or your business.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@quickfixservicemechanics.com if you suspect unauthorized access.

Service prices, parts costs, labor rates, and applicable taxes are shown at the booking quote step. You authorize the displayed total to be captured upon service completion. Refunds are issued per the Refund & Dispute Policy below.

Service completion and deemed approval. When your mechanic finishes the work, we send a completion notice to your account (push notification, in-app message, and/or SMS) asking you to review and sign off. If you do not respond within three (3) hours of that notice, the service is deemed accepted and the authorized payment is captured automatically. Deemed acceptance does not waive your rights under the Refund & Dispute Policy below — you may still open a dispute from the booking page after completion.

Tips offered to mechanics post-service are optional and routed directly to the mechanic via Stripe Connect.

You may cancel a scheduled booking up to 2 hours before the scheduled start time at no charge by visiting /me/bookings or by contacting support@quickfixservicemechanics.com. Free cancellation ends 2 hours before your appointment: cancellations inside that window incur a $25 late-cancellation fee, and a no-show (our mechanic arrives and cannot reach you or access the vehicle) incurs a $45 no-show fee. Fees are collected from the card authorization placed at booking and the remainder of the hold is released; bookings with no card hold (for example, invoice-billed fleet bookings) are never charged a cancellation fee.

Mechanics may identify additional issues during a service and provide a written, photo-backed inspection report. You are under no obligation to authorize follow-up work. Inspection findings are informational and are based on the mechanic's observations at the time of service.

If you're unsatisfied with a service, file a dispute at /me/disputes within 30 days. Our team reviews disputes against the mechanic's photo and inspection record. Outcomes range from full refund to partial credit. Decisions are final but, subject to Section 15, you retain all rights under applicable consumer-protection laws to the extent they cannot be waived.

Transactional emails (booking confirmations, receipts, inspection reports) are sent for every active booking. Optional marketing emails can be unsubscribed via the link in any marketing message.

You agree not to: use the platform for fraud or illegal activity, attempt to access another customer's account, scrape or interfere with the service, or harass our mechanics or staff. We may suspend or terminate accounts that violate these terms.

The platform is provided “as is” and “as available.” To the fullest extent permitted by law, QuickFix disclaims all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the service will be uninterrupted or error-free. Mechanics are independent contractors; while we vet and rate them, you retain final judgment on whether to authorize any work.

To the fullest extent permitted by law: (a) QuickFix will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of use, arising from or relating to these Terms or the platform, even if advised of the possibility of such damages; and (b) QuickFix's total liability for any claim arising from these Terms or your use of the platform is limited to the amount you paid us in the 12 months preceding the claim.

Nothing in this section limits or excludes liability for death or personal injury caused by negligence, or for gross negligence, fraud, or willful misconduct. Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

You agree to indemnify and hold harmless QuickFix Service Mechanics LLC, its officers, employees, and agents from claims, damages, and reasonable attorneys' fees arising out of your violation of these Terms, your misuse of the platform, or materially inaccurate information you knowingly or negligently provide about your vehicle or its condition — except to the extent a claim arises from QuickFix's own negligence or willful misconduct.

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. It requires most disputes to be resolved by binding individual arbitration instead of a lawsuit in court, and it waives the right to participate in a class action or a jury trial.

Informal resolution first. Before starting arbitration, you agree to give us a chance to fix the problem: email support@quickfixservicemechanics.com with a description of the dispute and what you're asking for. If we haven't resolved it within 30 days, either party may begin arbitration.

Agreement to arbitrate. You and QuickFix agree that any dispute, claim, or controversy arising out of or relating to these Terms, the platform, or any service performed through it will be resolved by binding arbitration on an individual basis, rather than in court. The Federal Arbitration Act governs this section. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and may be conducted remotely or in the county where you live. This Section also covers disputes you may have with a mechanic or other service provider arising from services booked through the platform; they are intended third-party beneficiaries of this Section 15. The arbitrator's decision is final and binding, and may be entered as a judgment in any court of competent jurisdiction.

Arbitration costs. Payment of AAA filing, administrative, and arbitrator fees is governed by the AAA Consumer Arbitration Rules. Your filing fee will not exceed the amount those rules set for consumer cases, and QuickFix will pay all other AAA filing, administrative, and arbitrator fees. If the arbitrator finds a claim was filed for purposes of harassment or is patently frivolous, fees may be reallocated as the AAA Consumer Arbitration Rules allow.

If the AAA is unavailable. If the AAA is unavailable or declines to administer the arbitration, the parties will agree on a comparable administrator that applies consumer-protective rules substantially similar to the AAA Consumer Arbitration Rules; if they cannot agree within 30 days, either party may ask a court of competent jurisdiction to appoint an arbitrator under 9 U.S.C. § 5, and the arbitration will proceed under this Section 15.

Class action and jury trial waiver. ALL DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY — NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims. You and QuickFix each waive the right to a trial by jury. If a court finds this class waiver unenforceable for a particular claim, that claim (and only that claim) proceeds in court, and the rest remain in arbitration.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or unauthorized access to the platform.

30-day opt-out. You may opt out of this arbitration agreement by emailing support@quickfixservicemechanics.com within 30 days of the date you first accept these Terms or the date this arbitration provision first becomes applicable to your account, whichever is later, with your name, account email, and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms. Changes to this Section 15 do not apply to any dispute that arose before the effective date of the change.

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-laws principles. Subject to Section 15, any dispute not required to be arbitrated — other than small-claims actions, which may be brought in any small claims court of competent jurisdiction — will be resolved exclusively in the state or federal courts located in Wayne County, Michigan, and you consent to their jurisdiction.

We may revise these Terms from time to time. Material changes are communicated by email and an in-product notice. Your continued use of the platform after a change constitutes acceptance of the revised Terms.

The QuickFix referral program (“Give $15, get $15”) lets customers share a personal referral link or code. When a new customer signs up through that link and completes their first booking, the referred customer receives a $15 discount on that first booking and the referring customer receives $15 in QuickFix account credit.

Credit, not cash. Referral credit has no cash value, cannot be transferred, sold, or redeemed for cash, and can only be applied toward future QuickFix bookings. Referral rewards are issued only after the referred customer's first service is completed and paid; if that payment is later refunded, the associated reward may be reversed.

Limits and abuse. Referral rewards are capped at 10 per account. QuickFix may withhold, void, or reverse rewards that result from self-referrals, duplicate or fabricated accounts, unauthorized coupon-stacking, or any other activity we reasonably determine to be fraudulent or abusive. Referral discounts cannot be combined with other promo codes unless the promotion expressly allows it. Customers individually enrolled in the QuickFix affiliate program are governed by their separate affiliate terms, which replace the credit amounts and limits described in this section.

Changes. QuickFix may modify, suspend, or end the referral program at any time. Credit already issued remains usable unless it was obtained through abuse.

Questions about these Terms:
support@quickfixservicemechanics.com